Refund & Subscription Policy

Effective Date: January 1, 2026

Thank you for choosing MianPos for your business. We are committed to complete transparency regarding software subscriptions, hardware purchases, and customer order return processing.

1. 14-Day Free Trial & Money-Back Guarantee

All new store registrations include a fully functional free trial period. If you subscribe to a paid cloud tier and are unsatisfied with the service within the first 14 days, you are entitled to a 100% full refund with no questions asked.

2. Software Subscriptions Cancellation

Subscriptions can be modified or canceled anytime directly from the Settings view. Upon cancellation, your account remains active until the end of the current billing cycle.

3. In-Store Customer Returns & POS Refunds

The MianPos register software provides built-in tools for handling customer product returns. When an item is refunded in the POS, inventory stock is automatically incremented back into active inventory, and cash drawer or khata accounts are reconciled accordingly.

4. Hardware Warranties

Any compatible barcode scanners, thermal receipt printers, or touch terminals purchased through our hardware partners carry a standard 1-year manufacturer warranty.

5. Contact Billing Support

To request a refund or invoice clarification, reach out to [email protected] with your store name and receipt number.